Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines when it’s safe to do so. At this time, we’d like to inform you of a number of topics pertinent to your care at Rise + Smile Orthodontics.
Prior to Arrival
In order to prepare for the appointment, we please ask that you do the following:
- Within 24 hours prior to the appointment, please take the patient’s temperature at home.
- Please call and reschedule if you, your child, or anyone else who you’ve had recent close contact with have had any of the following:
- A fever (defined as above 100.4 degrees)
- A cough
- Shortness of breath and/or persistent pain, pressure, or tightness in the chest
- Close contact with anyone diagnosed with COVID-19
- Please have the patient brush his/her teeth just prior to the appointment as our brushing station is closed.
At the Appointment
We kindly request that patients enter the office with no more than one additional person when possible. Anyone entering the office must wear a face covering of some type.
When the appointment is finished, if the patient is unable to schedule their appointment themselves, then our front desk will call to schedule the next appointment.
While many things have changed, one thing has remained the same: our commitment to your safety. Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. In addition to the processes mentioned in this email to this point, we are making some smaller changes to the office in order to minimize risk such as HEPA filter air purifiers, increased wear of personal protective equipment, plexiglass barriers, removal of all communal items, temperature screening on all staff and patients, and a reduced schedule so that patients can maintain social distancing while being treated.
Virtual Exams for New Patients
If you are interested in a virtual exam, please call the office at 512-892-1188, or email us at email@example.com. Virtual exams are a conventient way to discuss your orthodontic needs during this time. Dr. Mathue is able to answer most questions virtually, and our office can then give you an estimate on treatment.
Thank you for being part of our Rise + Smile family. We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends.
Dr. Mathue and the team at Rise + Smile Orthodontics